Sapphire, a renowned name in the retail sector, is expanding its team and is currently on the lookout for dynamic and skilled Customer Experience Executives. This is an excellent opportunity for those residing in Lahore, Islamabad, Karachi, Rawalpindi, Peshawar, Multan, and Faisalabad. If you have a passion for enhancing customer experiences and want to be a part of a leading brand, read on to learn more about this exciting role.
Role Overview
As a Customer Experience Executive at Sapphire, your primary goal will be to ensure an unparalleled customer experience in line with the company’s high standards. This role is not just about addressing customer needs; it’s about exceeding them. Key responsibilities include:
- Personalized Customer Assistance: Offer tailored product recommendations and styling advice, making every customer feel valued.
- Handling Inquiries and Feedback: Address customer questions, concerns, and feedback promptly and with utmost professionalism.
- Feedback Analysis: Collect and analyze customer feedback to identify potential areas of improvement.
- Promoting Brand Loyalty: Build strong, lasting relationships with customers to foster brand loyalty.
- Collaborative Initiatives: Work closely with the Retail & Capability Development Department to execute various initiatives.
Who Should Apply?
The ideal candidate for this position should have:
- A Bachelor’s degree.
- Fresh graduates or individuals with up to one year of experience in a similar role.
- A flexible, adaptable approach and a positive attitude.
- Proficiency in Microsoft Office Suite.
Why Join Sapphire?
This role is more than a job; it’s an opportunity to grow with a leading brand in the retail sector. You will have the chance to make a real impact on the customer experience and be a part of a team that values innovation and excellence.
Application Process
If you meet the qualifications and are excited about the opportunity to improve customer experiences with Sapphire, please send an updated copy of your CV. Remember to mention “Customer Experience Executive” in the subject line. Send your applications to careers.retail@srl.com.pk by the 25th of January, 2024.
Sapphire is an equal opportunity employer, committed to creating a diverse and inclusive environment. All qualified candidates are encouraged to apply.
How to apply for a job
- Read the job details in our Above image carefully for Apply Job.
- Apply only if your credentials match the job requirements.
- Candidates matching the job requirements will be considered.
- Only shortlisted candidates will be called for Test / Interview.
- Irrelevant/Incomplete applications will not be entertained.
- Apply before the last date.
- Applications received after last date will not be considered.
How to Apply: link in the image
*Only relevant candidates will be contacted by the Recruitment team.
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