Join the Bank AL Habib Team as a Service Quality Officer

Are you passionate about customer service and ready to contribute to a leading banking institution? Bank AL Habib, a trusted name in the financial industry, is hiring Service Quality Officers to enhance its customer service standards. This role is a fantastic opportunity for individuals with a background in banking and a commitment to delivering exceptional service.

Position Details

Job Title: Service Quality Officer
Department: Customer Services Division
Locations:

• Karachi
• Hyderabad
• Sahiwal

Eligibility Criteria

To be considered for the Service Quality Officer role, candidates must meet the following requirements:

• Education:
  • A Bachelor’s Degree from a recognized institution is required.
• Experience:
  • A minimum of 1 year of banking experience is necessary, preferably in customer service or a related field.
• Skills:
  • Strong interpersonal and communication skills.
  • A customer-centric mindset and the ability to handle queries efficiently.
  • Proficiency in problem-solving and service quality improvement techniques.

Key Responsibilities

As a Service Quality Officer, you will play a pivotal role in maintaining and enhancing customer satisfaction at Bank AL Habib. Your duties will include:

1. Monitoring Service Standards:
   • Ensure adherence to the bank’s customer service policies and quality benchmarks.
2. Handling Customer Queries:
   • Act as a point of contact for resolving customer concerns effectively and promptly.
3. Service Improvement Initiatives:
   • Collaborate with teams to identify and implement strategies to improve customer service.
4. Feedback Analysis:
   • Collect and analyze customer feedback to enhance service delivery.
5. Supporting Branch Operations:
   • Provide guidance and support to branch staff in maintaining high service standards.

Why Join Bank AL Habib?

Bank AL Habib offers:

• A professional and growth-oriented work environment.
• Opportunities to enhance your skills and contribute to a leading banking institution.
• A chance to work in dynamic locations across Karachi, Hyderabad, and Sahiwal.

How to Apply

Interested candidates who meet the eligibility criteria are encouraged to apply online through the official Bank AL Habib careers portal.

👉 Apply Here: bankalhabib.com/careers

Application Deadline: 6th December 2024

For Further Assistance

For any queries or further information, you can reach out to Bank AL Habib at:

📞 Contact: 021-111-014-014
🌐 Website: www.bankalhabib.com

Why Bank AL Habib?

Bank AL Habib is a name synonymous with trust, innovation, and customer-centric operations. With a strong commitment to excellence, the bank provides its employees with an environment where they can grow, thrive, and make a meaningful impact in the banking sector.

Don’t miss the chance to join a prestigious institution and take your career to the next level. Apply now and become a part of the Bank AL Habib family! 🌟