Exciting Career Opportunity Technical Business Analyst – Contact Center Solutions at Bank AL Habib- Karachi

Full Time
Employment Info

Are you a technical expert with a passion for business analysis and contact center solutions? Do you have experience in CRM, IVR, and omnichannel platforms? If yes, Bank AL Habib is looking for a Technical Business Analyst – Contact Center Solutions to join its Digital Marketing & Innovation department at its Karachi office.

This role is an excellent opportunity for professionals with technical expertise in contact center solutions who are looking to work in a dynamic and innovative banking environment.


Why Join Bank AL Habib?

Bank AL Habib is one of Pakistan’s most reputable financial institutions, offering exciting opportunities for technical professionals. By joining this role, you will:

Be part of a leading digital transformation team
Work with cutting-edge contact center technologies
Gain exposure to AI, chatbots, and cloud-based solutions
Contribute to the future of customer service and digital banking


Position: Technical Business Analyst – Contact Center Solutions

Key Responsibilities

📌 Requirement Analysis & Documentation
✔ Collaborate with business stakeholders to gather, analyze, and document technical and functional requirements.
✔ Work on contact center solutions such as IVR, CRM, workforce management, and omnichannel platforms.
✔ Create detailed technical documentation, including system architecture diagrams, process flows, and API specifications.

📌 Communication & Collaboration
✔ Facilitate communication between technical teams and non-technical stakeholders to ensure clarity on requirements and deliverables.

📌 Testing & Validation
✔ Participate in User Acceptance Testing (UAT) and System Integration Testing (SIT) to validate contact center solutions.

📌 Emerging Trends & Innovation
✔ Stay updated on the latest trends and technologies in contact center operations, including AI-driven solutions, chatbots, and cloud-based contact centers.


Eligibility Criteria

📌 Education:
✔ Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field from a recognized university.

📌 Experience:
3+ years of experience as a Technical Business Analyst, preferably in contact center solutions and CRM.

📌 Technical Skills & Requirements:
✔ Experience in API integrations, data analysis, and system architecture.
✔ Knowledge of cloud-based contact center solutions (e.g., AWS Connect, Genesys Cloud, or Twilio) is highly desirable.
✔ Understanding of IVR, CRM, workforce management, and omnichannel platforms.


Why Should You Apply?

Work in a fast-paced, digital-driven environment
📊 Exposure to advanced contact center solutions and AI-driven technologies
💼 Opportunity to contribute to customer service excellence at a leading bank
📍 Location: Karachi (On-Site)


How to Apply?

📩 Send your updated resume to digitaljobs@bankalhabib.com
📌 Use the subject line: “Technical Business Analyst – Contact Center Solutions”

📆 Application Deadline: February 15, 2025

📞 For inquiries, contact: 021-111-014-014
🌐 Visit: www.bankalhabib.com

🚀 Take the next step in your career – Join Bank AL Habib today!

Featured jobs

Get the latest news, updates and tips

New Things Will Always Update Regularly