Customer Experience Specialist

Customer Experience Specialist

Customer Experience Specialist Are you passionate about creating exceptional customer experiences? Master Group of Industries is on the lookout for a skilled and dedicated individual to fill the position of Customer Experience Specialist. This is a unique opportunity to play a pivotal role in shaping and enhancing customer interactions across online and offline channels.

Position: Customer Experience Specialist

Role Description:

As a Customer Experience Specialist at Master Group, your responsibilities will span a wide range of activities, all geared towards ensuring customers have a positive and seamless interaction with our brand.

Key Responsibilities:

1. Tracking Customer Experiences: Monitor and track customer experiences across various channels, devices, and touchpoints.
2. Collaboration Across Teams: Work closely with IT, production, marketing, and sales teams to enhance customer services and elevate brand awareness.
3. Customer Retention: Drive customer retention strategies, reduce churn, and increase overall customer satisfaction.
4. Alignment with Marketing: Align customer experience strategies with ongoing marketing initiatives for a cohesive brand approach.
5. Proactive Customer Engagement: Identify customer needs proactively and take necessary steps to maintain positive experiences.
6. Prompt Customer Response: Respond to customer queries in a timely and effective manner through various communication channels like phone, email, social media, or chat applications.
7. Feedback Analysis: Analyze customer feedback on product ranges and new releases, prepare reports, and facilitate improvements.
8. Product Testing: Conduct product tests, evaluate after-sales and support services, and contribute to ongoing enhancements.
9. Documentation: Document processes, log technical issues, and maintain records of customer compliments and complaints.
10. Stay Informed: Keep abreast of industry trends and new CRM technologies to ensure our customer experience strategies remain innovative.

Qualifications and Experience:

• Experience: 5-7 years of relevant experience in customer experience management.
• Qualification: Marketing Graduate / Business Management.

Location:

The position is based in the vibrant area of Gulberg, Lahore, offering a central and accessible work environment.

How to Apply:

If you are ready to make a significant impact on customer experiences with Master Group, follow these steps to apply:

1. Send your resume to careers@master.com.pk.
2. Mention “Customer Experience Specialist Application” in the subject line.

Why Join Master Group:

1. Legacy of Excellence: Master Group of Industries has been a leader since 1963, offering a legacy of excellence and innovation.
2. Diverse Work Environment: Join a diverse and collaborative work environment that values the contributions of each team member.
3. Career Growth: Master Group is committed to the professional growth of its employees, offering opportunities for career advancement.

Seize the opportunity to be a driving force in creating outstanding customer experiences with Master Group. Apply now and become an integral part of our journey towards continued excellence!

How to apply for a job

• Read the job details in our Above image carefully for Apply Job.
• Apply only if your credentials match the job requirements.
• Candidates matching the job requirements will be considered.
• Only shortlisted candidates will be called for Test / Interview.
• Irrelevant/Incomplete applications will not be entertained.
• Apply before the last date.
• Applications received after last date will not be considered.

How to Apply:  link in the image

*Only relevant candidates will be contacted by the Recruitment team.

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