Are you looking for a leadership role in banking operations? MCB Bank, one of Pakistan’s leading financial institutions, is hiring a Team Leader – Contact Center for its Operations Group in Rawalpindi.

This role is ideal for professionals with experience in customer service, contact center operations, and team leadership. Females with work gaps and persons with disabilities who meet the required skill set are highly encouraged to apply, as MCB Bank is committed to workplace diversity and inclusivity.

📌 Job Position: Team Leader – Contact Center

🏢 Company: MCB Bank
📍 Location: Rawalpindi
📑 Department: Operations Group

🌍 Equal Opportunity Employer:

• Females with career gaps are encouraged to apply.
• Persons with disabilities meeting the required skill set are welcome.

📢 Apply Online: Click on the link in the caption of the job post to submit your application.

🔹 About MCB Bank

MCB Bank is one of Pakistan’s most trusted financial institutions, known for its strong customer service and operational excellence. With a nationwide presence, MCB provides innovative banking solutions while maintaining a diverse and inclusive work environment.

If you have experience in contact center operations, team leadership, and customer service, this is an exciting opportunity to advance your career in banking.

🔍 Key Responsibilities

✅ Contact Center Team Management

• Lead and manage a team of customer service representatives.
• Monitor team performance and ensure service quality standards.
• Motivate and coach team members to achieve operational goals.

✅ Customer Service Excellence

• Ensure efficient handling of customer queries and complaints.
• Maintain high customer satisfaction levels by delivering quality service.

✅ Operational Efficiency & Reporting

• Monitor call center metrics and service levels.
• Generate reports on team performance, customer feedback, and areas of improvement.

✅ Process Improvement & Compliance

• Implement best practices to enhance customer service efficiency.
• Ensure compliance with banking policies, regulations, and security standards.

This role requires strong leadership, problem-solving, and communication skills to manage a high-performing contact center team.

📌 Eligibility Criteria

🎓 Education:

• Bachelor’s degree (preferred in Business Administration, Banking, or a related field).

💼 Experience:

• Prior experience in contact center operations, team leadership, or customer service management.
• Experience in banking, telecom, or financial services industry is a plus.

📝 Skills Required:
✔ Excellent leadership and team management skills.
✔ Strong communication and problem-solving abilities.
✔ Ability to handle high-pressure situations and customer escalations.
✔ Proficiency in Microsoft Office and call center management tools.

This position is ideal for individuals with strong leadership abilities and a passion for customer service in the banking sector.

💰 Why Join MCB Bank?

🌟 Reputable Banking Institution: Work with one of Pakistan’s most established banks.
💼 Career Growth: Gain valuable experience in team leadership and banking operations.
🏆 Competitive Salary & Benefits: Enjoy market-competitive compensation and performance-based incentives.
🌍 Inclusive Work Environment: Females with work gaps and persons with disabilities are strongly encouraged to apply.
📊 Professional Development: Work with industry experts and enhance your management and customer service skills.

If you are a driven professional looking for a leadership role in banking operations, this opportunity is perfect for you!

📩 How to Apply?

If you meet the eligibility criteria and are excited about this opportunity, apply now!

📢 Application Process:

• Click on the link in the caption of the job post to submit your online application.

⏳ Deadline to Apply: Applications are open for a limited time, so apply early!

🚀 Don’t miss this opportunity to grow your career with MCB Bank!

Final Thoughts

The Team Leader – Contact Center position at MCB Bank is an excellent opportunity for professionals with strong leadership skills in customer service and call center management.

If you are looking to build a career in banking operations, this is your chance to work in a dynamic and inclusive environment while making a meaningful impact in customer service management.

📢 Apply today and take the next step in your banking career with MCB Bank! 🏦✨