Join the Team at Imtiaz: Front Desk Officer

Imtiaz, a leading retail and supermarket chain in Pakistan, is looking for a Front Desk Officer to join its Head Office. This is a fantastic opportunity for individuals who have a knack for customer service, communication, and office management. If you have experience in front desk operations or reception work, and you’re looking to grow your career in a dynamic environment, this might be the right fit for you.

Position Title:

Front Desk Officer

Key Responsibilities:

As a Front Desk Officer, you will be the first point of contact for all visitors and callers. You will be responsible for ensuring smooth front desk operations and providing a warm welcome to guests.

1. Guest Reception:
   • Greet and welcome visitors with a friendly attitude.
   • Manage check-in and check-out procedures efficiently.
2. Call Management:
   • Operate the PABX system to handle all incoming and outgoing calls.
   • Transfer calls to relevant departments or personnel.
   • Monitor call traffic and ensure quick and efficient handling of calls.
3. Customer Support:
   • Address and handle guest inquiries, requests, and complaints professionally and promptly.
   • Provide accurate information about the company’s services and events.
4. Front Desk Organization:
   • Maintain a clean, organized, and presentable front desk area at all times.
   • Process reservations and keep accurate booking records.
5. Administrative Support:
   • Assist with general office tasks such as filing, data entry, and document management.

Eligibility Criteria:

Educational Requirement:

• A Bachelor’s Degree in any relevant field.

Experience Requirement:

• 1-2 years of relevant experience in front desk or customer service roles is preferred.

Skills Required:

• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks efficiently.
• Familiarity with PABX systems and basic administrative tasks.
• Strong problem-solving skills and the ability to handle guest concerns in a professional manner.

Benefits:

Imtiaz offers a range of attractive benefits to its employees, ensuring a rewarding and supportive work environment.

• Competitive Salary package.
• Family Medical Insurance to cover health needs.
• Life Insurance to ensure long-term security.
• Annual Leaves to maintain work-life balance.
• Provident Fund for future financial stability.
• Performance Bonus based on individual and team achievements.

Application Process:

Interested candidates who meet the qualifications and experience requirements can apply by sending their updated CV to jobs@imtiaz.com.pk.

Be sure to mention “Front Desk Officer” in the subject line to ensure your application is properly reviewed.

Why Join Imtiaz?

At Imtiaz, you’ll have the chance to work in a fast-paced, professional environment where customer service excellence is valued. You’ll also gain experience in handling key operational tasks, interacting with different departments, and contributing to the smooth functioning of the head office.