Join Transworld as a Support Center Representative in Lahore!
Are you passionate about delivering exceptional customer service and excelling in problem-solving? Transworld, a leading name in telecommunications, is hiring a Support Center Representative for their Lahore team. This role is perfect for individuals with customer service experience and a flair for communication and collaboration.
Position Details
- Job Title: Support Center Representative
- Location: Lahore, Pakistan
- Education: Bachelor’s degree (preferably in Telecommunication or a related discipline)
- Experience: Minimum 2 years in Customer Services or Chat Support
Key Responsibilities
As a Support Center Representative, your primary duties will include:
- Customer Interaction Management
- Handle Webchat and WhatsApp support efficiently.
- Respond to customer queries, complaints, and feedback on social media platforms like Facebook and Instagram, including direct messages, comments, and mentions.
- Complaint Resolution
- Diagnose and resolve customer complaints promptly.
- Record complaints in the CRM system as Trouble/Request Tickets and ensure timely follow-ups to meet the Turnaround Time (TAT).
- Customer Retention and Upselling
- Manage customer retention strategies and reduce churn.
- Identify opportunities for upselling and cross-selling to enhance customer satisfaction and revenue.
- Team Collaboration
- Work closely with internal teams, including sales, engineering, and senior management, to resolve issues and improve customer experience.
Skills Required
To excel in this role, you need:
- Strong communication and interpersonal skills.
- Proficiency in Microsoft tools like Excel and PowerPoint.
- Active problem-solving capabilities and the ability to collaborate effectively.
Why Join Transworld?
Transworld offers a dynamic work environment where you can hone your skills and grow professionally. As part of the team, you’ll play a pivotal role in ensuring customer satisfaction and contributing to the company’s success.
How to Apply
Send your updated resume to recruitment@tes.com.pk with the subject line: “Support Center Representative – LHR”.
Applications are open now! Don’t miss your chance to be part of a forward-thinking team dedicated to delivering excellence.
For more information, visit transworld-home.com.
Take the next step in your career with Transworld—where your expertise meets opportunity!
