Join Transworld as a Support Center Representative in Lahore!

Are you passionate about delivering exceptional customer service and excelling in problem-solving? Transworld, a leading name in telecommunications, is hiring a Support Center Representative for their Lahore team. This role is perfect for individuals with customer service experience and a flair for communication and collaboration.

Position Details

• Job Title: Support Center Representative
• Location: Lahore, Pakistan
• Education: Bachelor’s degree (preferably in Telecommunication or a related discipline)
• Experience: Minimum 2 years in Customer Services or Chat Support

Key Responsibilities

As a Support Center Representative, your primary duties will include:

1. Customer Interaction Management
   • Handle Webchat and WhatsApp support efficiently.
   • Respond to customer queries, complaints, and feedback on social media platforms like Facebook and Instagram, including direct messages, comments, and mentions.
2. Complaint Resolution
   • Diagnose and resolve customer complaints promptly.
   • Record complaints in the CRM system as Trouble/Request Tickets and ensure timely follow-ups to meet the Turnaround Time (TAT).
3. Customer Retention and Upselling
   • Manage customer retention strategies and reduce churn.
   • Identify opportunities for upselling and cross-selling to enhance customer satisfaction and revenue.
4. Team Collaboration
   • Work closely with internal teams, including sales, engineering, and senior management, to resolve issues and improve customer experience.

Skills Required

To excel in this role, you need:

• Strong communication and interpersonal skills.
• Proficiency in Microsoft tools like Excel and PowerPoint.
• Active problem-solving capabilities and the ability to collaborate effectively.

Why Join Transworld?

Transworld offers a dynamic work environment where you can hone your skills and grow professionally. As part of the team, you’ll play a pivotal role in ensuring customer satisfaction and contributing to the company’s success.

How to Apply

Send your updated resume to recruitment@tes.com.pk with the subject line: “Support Center Representative – LHR”.

Applications are open now! Don’t miss your chance to be part of a forward-thinking team dedicated to delivering excellence.

For more information, visit transworld-home.com.

Take the next step in your career with Transworld—where your expertise meets opportunity!