MCB Bank is Hiring: Analyst/Senior Analyst – Customer Experience, Branch Banking

MCB Bank – For Life is recruiting for the Compliance & Controls Group and invites qualified professionals to apply for the position of Analyst/Senior Analyst, Customer Experience, Branch Banking. This role is open across various cities in Pakistan, offering opportunities for career growth in a leading financial institution committed to diversity and inclusion.

📍 Job Locations

• Faisalabad

• Jhang

• Abbottabad

• Karachi

• Jhelum

• Chakwal

• Lahore

• Islamabad

• Gujranwala

• Sargodha

🎯 Role Overview

The Analyst/Senior Analyst, Customer Experience role focuses on enhancing the quality of customer interactions and ensuring compliance at branch levels. Working within the Compliance & Controls Group, you will:

• Evaluate and monitor the customer experience at branches

• Analyze feedback and transactional data to identify improvement areas

• Coordinate with branch teams to resolve issues and enhance service delivery

• Ensure adherence to bank policies and regulatory standards

• Support continuous improvements to front-line banking processes

🎓 Who Should Apply

MCB encourages applications from:

• Experienced professionals, including candidates with work interruptions

• Females and persons with disabilities possessing the required skill set

• Individuals with strong analytical thinking, problem-solving, and communication skills

• Those with an affinity for delivering exceptional customer service and upholding compliance standards

🌟 Why Join MCB Bank

• Inclusive Workplace: A supportive environment encouraging diversity in all forms

• Career Development: Opportunities to grow within a leading bank and make an impact on nationwide operations

• Professional Challenge: Engage in strategic projects aimed at optimizing branch-level customer experience and compliance

• Impactful Role: Contribute to trust-building and regulatory adherence in branch banking—a key pillar of MCB’s success

📬 How to Apply

🟦 Apply Online
Click the link provided in the job post caption (on MCB’s careers platform) to submit your application.

MCB Bank Ltd is an equal opportunity employer supporting an inclusive environment for all employees.

✅ Summary

If you’re passionate about delivering top-tier customer service while ensuring compliance and control in branch operations, this opportunity at MCB Bank is for you. Apply today and become part of a team that cares deeply about its customers and employees alike.

Best of luck with your application!