Are you ready to start or grow your career in banking with one of Pakistan’s most trusted and customer-focused financial institutions? MCB Bank, proudly known as a “Bank for Life,” is currently hiring for the position of Universal Services Officer in Mandi Bahauddin under its Retail Banking Group.

Whether you’re an experienced professional with at least one year of relevant experience or a fresh graduate eager to step into the world of banking, this is a valuable opportunity to gain hands-on experience in a front-facing customer service role.

🏦 Position Details

• Job Title: Universal Services Officer

• Department: Retail Banking Group

• Location: Mandi Bahauddin

• Experience Required: Minimum 1 year of relevant experience

  • Fresh candidates are also encouraged to apply

• Employment Type: Full-time

• Industry: Banking / Financial Services

• Organization: MCB Bank Ltd.

🎯 Role Summary

The Universal Services Officer (USO) is a multifunctional, customer-facing role in the branch, responsible for delivering banking services with accuracy, speed, and a commitment to customer satisfaction. The USO handles routine transactions, supports operations, and serves as the first point of contact for walk-in customers.

🛠️ Key Responsibilities

• Provide cash handling and teller services, including deposits, withdrawals, and fund transfers

• Manage customer inquiries and resolve basic banking issues with professionalism

• Promote MCB Bank’s products and services, including digital channels

• Ensure adherence to banking regulations, internal policies, and operational controls

• Assist in account opening, cheque clearing, and general branch administration

• Maintain a high standard of customer service and branch hygiene

• Serve as a support resource across multiple functions within the branch

✅ Eligibility Criteria

• Education: Bachelor’s degree in any discipline (preferred)

• Experience: Minimum 1 year of banking or customer service experience

  • Fresh graduates are welcome to apply if they demonstrate strong communication and interpersonal skills

• Location: Candidates must be based in or willing to relocate to Mandi Bahauddin

🧠 Skills & Attributes Needed

• Strong communication and interpersonal skills

• Basic knowledge of banking operations and customer service

• High level of integrity and attention to detail

• Ability to work in a fast-paced environment

• Familiarity with core banking systems and MS Office tools

🌍 Diversity & Inclusion

MCB Bank Ltd. is an equal opportunity employer committed to creating a workplace that embraces diversity. The bank encourages:

• Females

• Persons with disabilities

• Minority groups

to apply, provided they meet the skill set and experience criteria.

📩 How to Apply

To apply for the Universal Services Officer – Mandi Bahauddin role:

👉 Visit: https://www.mcb.com.pk/careers
🕒 Apply Early – Selection is ongoing, and positions may close before the deadline.

🌟 Why Join MCB Bank?

• Be a part of one of the most prestigious banks in Pakistan

• Grow within a culture of excellence, ethics, and continuous learning

• Gain exposure to retail banking services and customer relationship management

• Access to career development programs and internal mobility options

📝 Final Thoughts

Whether you’re a young graduate ready to begin your professional journey or a service-oriented individual looking to elevate your career, the Universal Services Officer role at MCB Bank offers the perfect opportunity. If you’re based in or near Mandi Bahauddin and have the drive to work in a customer-focused role—this could be your stepping stone to a fulfilling career in banking.