MCB Bank, one of Pakistan’s leading financial institutions, is looking for an experienced and dynamic professional to join its Operations Group as a Unit Head – MCB Contact Center. This is an excellent opportunity for individuals with strong leadership, operational management, and customer service expertise.

📌 Job Details

✔ Position: Unit Head – MCB Contact Center
✔ Department: Operations Group
✔ Location: Karachi, Pakistan
✔ Employer: MCB Bank Ltd.
✔ Deadline to Apply: As soon as possible

MCB Bank is an equal opportunity employer, committed to fostering an inclusive environment where females and persons with disabilities are encouraged to apply.

🔹 Key Responsibilities

🔹 Lead and oversee operations of the MCB Contact Center, ensuring smooth and efficient customer service delivery.
🔹 Develop and implement strategic initiatives to enhance the performance and efficiency of the contact center.
🔹 Monitor and improve customer interactions by maintaining high-quality service standards.
🔹 Ensure compliance with banking regulations and company policies.
🔹 Analyze operational metrics and customer feedback to drive process improvements.
🔹 Coordinate with cross-functional teams to implement technological advancements and optimize workflows.
🔹 Train and mentor staff to enhance productivity and service quality.
🔹 Handle escalated customer queries and ensure prompt resolution.

🔹 Required Skills & Competencies

📌 Technical & Functional Skills:
✔ Strong expertise in customer service management and call center operations.
✔ Experience in banking operations and compliance.
✔ Ability to analyze operational data and performance reports.
✔ Proficiency in customer relationship management (CRM) software and banking platforms.
✔ Sound knowledge of financial regulations and industry best practices.

📌 Soft Skills:
✔ Strong leadership and decision-making abilities.
✔ Excellent verbal and written communication skills.
✔ Customer-centric mindset with problem-solving capabilities.
✔ Time management and multitasking skills to oversee multiple operations simultaneously.
✔ Ability to train and develop teams for continuous improvement.

📌 Why Join MCB Bank?

🏆 Be part of a prestigious and leading financial institution in Pakistan.
📈 Opportunity for career growth and professional development in banking operations.
💼 Competitive salary package and benefits.
📚 Work in a dynamic and fast-paced banking environment.

📌 How to Apply?

📩 Interested candidates can apply by clicking on the link in the caption or visiting the MCB Bank career portal.

🌟 Take the next step in your banking career – Apply today!