Join MG Motors Pakistan as a Manager Service – Technical (After Sales)

Are you an experienced automotive professional looking for an exciting role in after-sales service management? MG Motors Pakistan, a legacy brand since 1924, invites applications for the role of Manager Service – Technical (After Sales) at its Head Office in Lahore. This position offers a fantastic opportunity for seasoned professionals to contribute to customer satisfaction and operational excellence within a dynamic, globally recognized automotive brand.

Position Overview

• Title: Manager Service – Technical (After Sales)
• Location: MG Motors Head Office, Lahore
• Application Deadline: November 15, 2024
• Application Process: Send your resume to careers@mgmotors.com.pk with the position title as the subject.

Qualifications and Experience Required

Candidates for this role must meet the following qualifications:

• Education: Bachelor’s or Master’s degree in a relevant field.
• Experience: 6-8 years of experience in the automotive industry, specifically with an Original Equipment Manufacturer (OEM).

Key Responsibilities

As a Manager Service – Technical (After Sales) at MG Motors, you’ll be responsible for ensuring top-notch after-sales services and customer satisfaction. Your main responsibilities will include:

1. Customer Satisfaction and Retention: Coordinate with partner teams to implement MG standards for enhancing customer satisfaction and retention.
2. Customer Complaint Resolution: Manage and resolve customer complaints promptly, ensuring they are handled within the specified timeframes.
3. Partner Performance Monitoring: Oversee and support partner performance across various areas, including technical support, training, free services, service operations, and warranty administration.
4. Technical Support to Field Teams: Provide technical assistance to field teams, supporting them in diagnosing cases and resolving issues.

Key Skills and Competencies

The ideal candidate should possess the following skills:

• Communication Skills: Strong communication skills are essential for coordinating with partners, customers, and team members effectively.
• Interpersonal Skills: A high level of interpersonal skills is crucial to work collaboratively with diverse teams and foster positive relationships.
• Leadership Skills: Ability to lead, motivate, and guide field teams towards achieving high standards in service operations.

Why Join MG Motors?

MG Motors, an iconic brand with a history dating back to 1924, is committed to innovation and quality. By joining MG Motors Pakistan, you’ll be part of a forward-thinking company that values diversity, inclusion, and excellence. This role offers a unique opportunity to work within a reputable brand while advancing your career in the automotive industry.

How to Apply

To apply, send your resume to careers@mgmotors.com.pk by November 15, 2024. Be sure to include the position title “Manager Service – Technical (After Sales)” in the subject line of your email. Demonstrate your expertise in after-sales service management, customer satisfaction, and team leadership in your application to strengthen your candidacy.

Take the next step in your automotive career by joining MG Motors and making an impact in after-sales service!