Master Group of Industries Is Hiring: Join as an Inspection Officer (Islamabad Zone)
Are you someone who enjoys customer interaction, fieldwork, and problem-solving? Do you have a keen eye for product evaluation and the ability to communicate solutions effectively? If so, Master Group of Industries, a trusted name in comfort and lifestyle products, invites you to apply for the position of Inspection Officer for its Islamabad Zone operations.
This role offers a unique opportunity to combine technical inspection with customer service, all within a dynamic and growth-oriented organization.
📍 Location: Islamabad Zone
🏢 Company: Master Group of Industries
📩 Apply at: careers@master.com.pk
🕐 Application Deadline: Open until filled – apply early to be considered!
The Inspection Officer is responsible for performing on-site evaluations of customer complaints related to mattresses and related furniture items. This field-based role includes daily planning, customer interaction, product inspection, and follow-up to ensure satisfactory complaint resolution aligned with company policies.
Coordinate with the supervisor at the start of each day to plan and schedule field visits.
Call and confirm appointments with customers to ensure availability before visiting.
Conduct in-person inspections of the reported complaint at customer premises.
Listen to complaints attentively and evaluate the condition of the mattress and furniture in use.
Document findings on the official Complaint Inspection Form.
Recommend solutions to the customer, including guidance on repairs, replacements, or potential product upgrades.
Share promotional or related product offerings during the visit to enhance customer engagement.
Liaise with the operations team to ensure the forwarded complaints are addressed in a timely manner.
Communicate final decisions to customers regarding complaint resolutions.
Submit daily reports and provide a short presentation to the supervisor at the end of each day.
Minimum Qualification: Graduation (Bachelor’s degree in any field)
Experience Required: 1–2 years of relevant experience in inspection, customer service, or after-sales field support
Excellent communication and interpersonal skills
Ability to empathize with customers and professionally handle sensitive complaints
Detail-oriented with strong analytical and documentation skills
Comfortable working in the field and interacting directly with customers
Strong follow-up and coordination abilities
Team player with the capacity to work independently
Be a part of one of Pakistan’s most trusted and customer-centric brands.
Enjoy a role that combines technical expertise and customer satisfaction.
Build a career in a progressive company that values feedback, accountability, and innovation.
Work in a dynamic field environment with regular opportunities to engage directly with end-users and contribute to brand loyalty.
Ready to take on the challenge?
📧 Send your updated resume to careers@master.com.pk
📌 Make sure to mention “Inspection Officer – Islamabad Zone” in the subject line.
This position is ideal for individuals who are customer-oriented, enjoy hands-on field roles, and are looking to grow within the quality assurance and service domain.
Join Master Group and be a part of delivering comfort with care, one home at a time.
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