Career Opportunity: Hotspot Representative at Transworld, Islamabad
Are you looking to build a career in customer service within the telecom industry? Transworld, a leading name in telecommunications, is hiring a Hotspot Representative for their Islamabad branch. This is a great opportunity for candidates with at least one year of experience in customer service, especially in telecom services like GPON, DSL, WiMAX, HTTF, or GSM.
As a Hotspot Representative, you will serve as the key liaison between customers and Transworld’s products and services. Your responsibilities will revolve around providing accurate information, resolving customer queries, and ensuring financial accuracy related to billing and equipment.
Key Duties:
Act as the face of Transworld’s GPON network products and services, addressing customer inquiries and complaints efficiently.
Handle all financial matters including billing, cash management, and hardware/equipment transactions.
Upsell and cross-sell the GPON product range to walk-in customers, helping to boost sales.
Monitor and achieve targets and KPIs to meet set business goals.
Prepare and submit daily cash collection and operational reports.
Maintain a thorough understanding and strict adherence to customer service policies, processes, and code of conduct.
Minimum 1 year of experience in a front-end customer service role within the telecom industry, specifically with GPON, DSL, WiMAX, HTTF, or GSM technologies.
Proficient in MS Office applications, particularly Excel, for reporting and documentation purposes.
Strong communication and interpersonal skills with a customer-centric approach.
Problem-solving abilities with a positive attitude and eagerness to learn.
Solid understanding of reporting procedures and financial reconciliation.
Bachelor’s degree from a recognized institution is mandatory.
Work with a reputable telecom brand expanding its footprint in Pakistan.
Gain valuable experience in a customer-facing role with opportunities for growth.
Engage in a dynamic environment focused on innovation and customer satisfaction.
Interested candidates are encouraged to send their updated CV to recruitment@tes.com.pk.
Please mention “Hotspot Representative – Islamabad” in the subject line of your email.
This role is ideal for individuals who enjoy interacting with customers, resolving challenges, and are motivated to drive sales through excellent service. If you meet the requirements and want to grow your career in the telecom sector, apply today and join Transworld’s committed team in Islamabad.
Apply now and be part of a growing industry with Transworld!