Job Opportunity: Help Desk Executive at Master Group of Industries

Are you passionate about providing excellent customer support and handling dealer inquiries efficiently? Master Group of Industries is hiring a Help Desk Executive to join their team. This is an exciting opportunity to work in a fast-paced environment, helping dealers resolve issues and ensuring smooth communication across various platforms.

Position Overview:

Job Title: Help Desk Executive
Location: Gulberg III, Lahore
Company: Master Group of Industries
Department: Customer Service
Job Type: Full-time, Permanent

Key Responsibilities:

As a Help Desk Executive, you will play a crucial role in managing dealer inquiries and ensuring exceptional customer service. Your key responsibilities will include:

• Responding to Dealer Inquiries:
  Provide quick, professional, and efficient responses to dealer inquiries via phone calls, WhatsApp, and email, particularly related to the UAN (Universal Account Number).

• Route Complex Issues:
  For more complex inquiries, promptly escalate and route the issue to the concerned teams via email and WhatsApp for further resolution.

• Issue Analysis and Guidance:
  Analyze dealer issues and provide accurate guidance and solutions to ensure their concerns are resolved effectively.

• Regular Follow-ups:
  Regularly follow up with dealers and internal teams to ensure that issues are being addressed and resolved in a timely manner.

• Documentation and Record-Keeping:
  Maintain accurate records of all dealer communications, ensuring that all interactions are documented properly.

• Building Trust with Dealers:
  Ensure that dealers feel reassured and supported, building trust and enhancing the relationship by providing clear communication and resolving issues.

• Escalation of Unresolved Issues:
  Escalate unresolved or complex dealer issues to the relevant departments for further action, ensuring timely solutions.

• Daily Reports:
  Prepare and submit daily reports detailing dealer complaints, actions taken, and the current status of the issues raised.

Job Requirements:

• Education:
  Bachelor’s or Master’s degree in a relevant field.

• Experience:
  1-2 years of experience in customer service or help desk roles.

• Skills:

  • Strong communication skills, both verbal and written.

  • Proficiency in using WhatsApp, email, and phone systems to manage inquiries and issues.

  • Ability to understand and analyze dealer issues to provide appropriate solutions.

  • Organizational skills to maintain accurate records and documentation.

  • Ability to handle multiple tasks and prioritize effectively.

  • Strong problem-solving skills and the ability to work under pressure.

Why Join Master Group of Industries?

Master Group of Industries is a leader in its field, known for providing exceptional service and creating strong relationships with dealers and clients. As a Help Desk Executive, you will be part of a team that values customer satisfaction, quality, and continuous improvement. This is an excellent opportunity for individuals looking to grow in customer service and expand their skills in a dynamic and supportive environment.

How to Apply:

If you meet the qualifications and are interested in joining Master Group of Industries as a Help Desk Executive, apply now!

To apply, send your resume to:
Email: careers@master.com.pk
Subject Line: Help Desk Executive

Application Deadline:
Applications will be accepted until May 31, 2025.

Keywords: Help Desk, Customer Service, Dealer Support, UAN, Communication Skills, Master Group of Industries, Lahore, Customer Inquiries, Technical Support, Customer Relationship