Are you a customer service professional looking for an opportunity to work with a leading industrial group? Master Group of Industries is hiring a Customer Support Officer in Gulberg III, Lahore. If you have 1-2 years of experience in customer service, complaint handling, or sales support, this is an excellent opportunity to join a fast-paced and customer-focused team.

About Master Group of Industries

Master Group of Industries is a well-established and respected conglomerate in Pakistan, known for its commitment to quality, innovation, and customer satisfaction. The company operates in multiple sectors, including furniture, foam, textiles, and engineering, serving thousands of customers nationwide.

To ensure top-notch customer experience, Master Group is looking for a Customer Support Officer to handle customer queries, complaints, and online order support.

Job Position: Customer Support Officer

Job Details:

📍 Location: Gulberg III, Lahore
📅 Experience Required: 1-2 years in customer support or complaint handling
🎓 Education: Graduate/Master’s degree
📩 How to Apply: Send your resume to javaria.mushtaq@master.com.pk
📌 Subject Line: Mention “Customer Support Officer – Lahore”

Key Responsibilities

As a Customer Support Officer, your responsibilities will include:

✔️ Handling inbound and outbound calls professionally, assisting customers with their inquiries.
✔️ Providing detailed guidance to customers regarding online orders, DDS offers, and sales procedures.
✔️ Tracking and updating customers on order statuses, ensuring timely resolution of queries.
✔️ Registering and managing customer complaints in the Job Box system for proper follow-up.
✔️ Coordinating with relevant departments to resolve customer issues effectively.
✔️ Following up on active complaints and keeping both customers and internal teams updated.
✔️ Forwarding approved complaint cases to the Sales Audit Department for pricing adjustments.
✔️ Registering and maintaining customer warranty cards in the company database.
✔️ Collecting and updating customer data for the CRM system to improve customer engagement.

Eligibility Criteria

✔️ Education:

• Graduate or Master’s degree from a recognized institution.

✔️ Experience:

• 1-2 years of experience in customer service, complaint handling, or sales support.

✔️ Skills & Competencies:

• Strong verbal and written communication skills.
• Ability to handle customer queries professionally and efficiently.
• Proficiency in Microsoft Office (Excel, Word, CRM software).
• Strong problem-solving and multitasking abilities.
• Team player with a customer-centric approach.

Why Join Master Group of Industries?

🌟 Work with a reputable and established industrial group in Pakistan.
🌟 Competitive salary and benefits package.
🌟 Career growth opportunities in customer service and corporate functions.
🌟 Be part of a professional and customer-focused team.

How to Apply?

🚀 Ready to build your career in customer support? Apply now!

📩 Send your resume to: javaria.mushtaq@master.com.pk
📌 Subject Line: Mention “Customer Support Officer – Lahore”

Join Master Group of Industries and contribute to delivering top-notch customer service and business excellence!

Would you like any refinements or additional details? 😊