Career Opportunity at Master Group of Industries: Customer Support Officer – Gulberg III, Lahore
Are you passionate about delivering outstanding customer experiences? Do you possess a courteous, professional attitude and the ability to handle customer queries efficiently? Master Group of Industries, a renowned name in Pakistan’s corporate landscape, is now hiring a Customer Support Officer for its Lahore office. This is your chance to join a reputable company with a strong legacy and an environment that promotes growth, service excellence, and career development.
📍 Location: Gulberg III, Lahore
🏢 Organization: Master Group of Industries
📧 To Apply: Send your resume to careers@master.com.pk
🕒 Experience Required: 1–2 years in a customer support or service role
🎓 Qualification: Graduation or Master’s degree in any discipline
The Customer Support Officer will act as the first point of contact for all customer interactions. This role is critical in maintaining customer satisfaction by ensuring queries and complaints are handled efficiently, and timely support is provided for order placement, product guidance, and issue resolution.
Handle Inbound Calls: Answer customer queries with professionalism and empathy, ensuring satisfaction and accurate information sharing.
Product Knowledge: Share detailed, updated information about Master Group’s product offerings, pricing structures, discounts, and promotional campaigns.
Sales Assistance: Assist customers through the complete order placement process, including payment options, delivery details, and order tracking.
Complaint Management: Accurately record and track product-related complaints in the CRM system. Follow standard operating procedures (SOPs) for logging, resolving, and closing cases.
Customer Follow-Ups: Proactively follow up with customers regarding active complaints or pending queries to keep them informed on progress.
Outbound Calls: Call customers to verify or update their data and ensure all CRM records are current and accurate.
Interdepartmental Coordination: Work closely with logistics, sales, and technical teams to ensure customer needs are met promptly and effectively.
To thrive in this role, the ideal candidate must be:
Customer-focused with excellent verbal communication skills in both English and Urdu
Friendly, confident, and professional on calls
Organized with strong data entry and CRM usage capabilities
Able to manage time efficiently and prioritize tasks
Calm under pressure and able to handle escalations tactfully
Familiarity with CRM systems
Microsoft Office Suite (Word, Excel, Outlook)
Knowledge of complaint handling protocols is a plus
A trusted organization with a legacy of over 60 years
Exposure to structured customer service systems
Training, mentoring, and opportunities for career growth
A collaborative and professional workplace environment
Send your updated resume to careers@master.com.pk with the subject line:
📝 Application for Customer Support Officer – Lahore
Whether you’re starting your career in customer service or looking to level up your experience in a reputable organization, this is the perfect opportunity to make your mark. Join Master Group and contribute to one of Pakistan’s most dynamic industry leaders!
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