Join the Team at Nishat Linen Retail: Customer Services Officer Opportunity

Are you passionate about delivering exceptional customer experiences? Nishat Linen Retail, one of Pakistan’s most renowned brands, is hiring a Customer Services Officer to join their Head Office team in Lahore. If you excel in communication, problem-solving, and building positive customer relationships, this role is an ideal fit for you.

Position Details

• Job Title: Customer Services Officer
• Location: Nishat Linen Retail – Head Office, Lahore
• Shift Timings: Morning/Evening Shifts
• Application Deadline: December 28, 2024

Key Responsibilities

As a Customer Services Officer at Nishat Linen Retail, you will play a pivotal role in ensuring customer satisfaction across various channels, including retail and online platforms. Your responsibilities include:

1. Customer Interaction:
   • Handle inbound/outbound calls, emails, and social media queries across all channels.
   • Address and resolve customer complaints or concerns effectively and efficiently.
2. Customer Needs Identification:
   • Proactively identify customer needs and maintain a positive brand experience.
3. Operational Coordination:
   • Liaise with other departments and courier services, ensuring smooth daily operations and timely updates.
4. Policy Communication:
   • Stay informed about company policies and procedures to provide accurate guidance to customers.
5. Administrative Tasks:
   • Perform additional tasks as assigned by the department head.

Qualifications and Skills

To succeed in this role, candidates should meet the following criteria:

• Education:
  • Bachelor’s degree (Hons) or equivalent.
• Experience:
  • At least 1-2 years of relevant experience in customer service or a similar role.
• Skills:
  • Proficiency in written and verbal communication in both English and Urdu.
  • Hands-on experience with Microsoft Excel and PowerPoint.

Why Join Nishat Linen Retail?

Nishat Linen Retail is a leading name in Pakistan’s fashion industry, offering a vibrant work environment and opportunities for professional growth. As part of their Customer Services team, you will contribute to enhancing the brand’s reputation by ensuring every customer interaction is meaningful and satisfying.

How to Apply

If you meet the qualifications and are ready to be part of a dynamic team, send your updated CV to Hrretail@nishatmills.com. Be sure to mention the position title in the subject line.

📍 Don’t miss this opportunity! Submit your application by December 28, 2024.

Join Nishat Linen Retail today and be part of a team that values excellence, customer satisfaction, and innovation!