Customer Service Representative -Dynasty- Lahore

Exploring the Role of a Customer Service Representative at Dynasty

Are you ready to embark on an exciting career journey in customer service? Dynasty, a division of Shabbir Textile Mills (Pvt) Ltd., is hiring passionate individuals to join our team as Customer Service Representatives at our head office in DHA Phase-5. This role offers a unique opportunity to engage with customers, solve problems, and contribute to a leading textile manufacturing company.

About Shabbir Textile Mills (Pvt) Ltd. – Dynasty Division

Shabbir Textile Mills (Pvt) Ltd. is a renowned name in the textile industry, known for its commitment to quality and innovation. The Dynasty division specializes in weaving mills, producing high-quality fabrics for diverse markets.

Role Overview

As a Customer Service Representative at Dynasty, you will be the frontline ambassador for our company, interacting directly with customers to address inquiries, resolve issues, and ensure exceptional service delivery. This role requires strong communication skills, problem-solving abilities, and a customer-centric approach.

Responsibilities

• Customer Interaction: Handle incoming customer inquiries via phone, email, and in-person visits, providing accurate and timely responses.
• Order Processing: Assist customers with placing orders, tracking shipments, and managing account information.
• Issue Resolution: Address customer concerns and complaints effectively, striving for swift resolution and customer satisfaction.
• Product Knowledge: Develop a deep understanding of our products and services to assist customers with their specific needs.
• Documentation: Maintain accurate records of customer interactions and transactions in our database.

Requirements

• Education: Minimum of a Bachelor’s degree in Business Administration, Marketing, or a related field.
• Experience: Previous experience in customer service or a related role is preferred but not required for entry-level positions.
• Communication Skills: Excellent verbal and written communication skills in English and Urdu.
• Problem-Solving Abilities: Strong analytical skills with the ability to identify issues and propose effective solutions.
• Customer-Centric Attitude: A passion for delivering outstanding service and building positive relationships with customers.

Why Join Us?

Joining Dynasty as a Customer Service Representative offers a dynamic environment where you can hone your customer service skills and contribute to the success of a leading textile manufacturer. We value teamwork, innovation, and continuous improvement.

Don’t miss out on this exciting opportunity to kick-start your career in customer service with Dynasty. Apply today and become part of our passionate team dedicated to excellence in textiles!