Are you passionate about delivering excellent customer service and improving customer experiences? Meezan Bank, Pakistan’s premier Islamic bank, is looking for a talented and customer-focused individual to join their Service Quality Department as a Customer Complaints Analyst based at their Head Office in Karachi.

If you have a strong commitment to service excellence and want to make a difference in customer experience management, this is the opportunity for you!

🏢 About Meezan Bank

Meezan Bank is Pakistan’s leading Islamic bank, committed to offering innovative and Shariah-compliant banking solutions. Known for its service excellence, customer-centric philosophy, and strong ethical values, Meezan Bank provides a dynamic environment for professional growth.

💼 Position Overview

• Position Title: Customer Complaints Analyst

• Department: Service Quality Department

• Location: Head Office, Karachi

• Employment Type: Full-time

📋 Key Responsibilities

As a Customer Complaints Analyst, you will play a critical role in ensuring that the voice of the customer is heard and acted upon:

• Customer Advocacy:

  • Act as a true ambassador for customers’ voice within the organization, promoting a culture of service excellence.

• Complaint Handling:

  • Handle the end-to-end lifecycle of customer queries and complaints—from lodgment to investigation and resolution.

  • Ensure that each complaint is acknowledged, documented, investigated, and resolved within the defined timelines.

• Problem Investigation:

  • Conduct thorough investigations into customer concerns, working closely with relevant departments to uncover root causes.

  • Provide solutions that address complaints both in letter and spirit, ensuring fair treatment and complete resolution.

• Reporting and Feedback:

  • Maintain accurate records of complaints, resolutions, and actions taken.

  • Analyze complaint trends and suggest improvements to processes, policies, and service delivery.

• Customer Experience Enhancement:

  • Actively contribute to initiatives aimed at improving the overall customer experience and service quality standards at the bank.

🎓 Eligibility Criteria

• Education:

  • Minimum Bachelor’s degree (Master’s degree preferred) from an HEC-recognized university.

  • Qualification in Islamic Finance will be considered an advantage.

• Experience:

  • Minimum 2 years of relevant experience in complaint management, customer service, service quality, or related fields (preferably in banking or financial services).

• Skills Required:

  • Excellent communication and interpersonal skills.

  • Strong problem-solving and analytical abilities.

  • Ability to empathize with customers and handle sensitive issues professionally.

  • Good knowledge of customer service principles and complaint handling protocols.

  • Proficiency in MS Office (especially Excel and Word) and CRM systems.

🌟 Why Join Meezan Bank?

• Work at Pakistan’s leading and most awarded Islamic Bank.

• Be part of a customer-centric, ethical, and innovative work environment.

• Opportunities for professional development and career growth.

• Competitive salary package and employee benefits.

• Make a real impact on enhancing customer experience in Islamic banking.

📩 How to Apply?

If you are ready to be the voice of the customer and help shape an exceptional service experience:

👉 Visit Meezan Bank’s careers page (typically accessible through their official website) and apply under the Customer Complaints Analyst position.
Alternatively, keep an eye on their official job portal or authorized hiring platforms where applications are accepted.

📝 Application Tips

• Highlight your experience in complaint management, customer support, or service quality roles.

• Emphasize skills such as investigation, communication, empathy, and customer advocacy.

• Keep your CV professional, concise, and solution-driven.

🚀 Become a Champion for Customer Experience at Meezan Bank!

If you have a passion for serving customers, solving problems, and improving banking experiences, this is your chance to be part of a prestigious and purpose-driven organization.

🌟 Apply today and contribute to the spirit of service excellence at Meezan Bank!