Job Opportunity: Assistant Manager – Technical Support at Transworld
Transworld, a prominent telecommunications company, is currently seeking an Assistant Manager – Technical Support for its Lahore office. This is an excellent opportunity for individuals with a background in customer service and technical support who are ready to take on a supervisory role in managing call center operations and ensuring customer satisfaction.
Position: Assistant Manager – Technical Support
Location: Lahore, Pakistan
Application Deadline: Open until filled
Job Functions:
As the Assistant Manager – Technical Support, you will be responsible for overseeing call center operations with a focus on technical support. Your primary duties will include:
- Supervision & Mentorship:
Supervise, mentor, and motivate call center representatives to meet performance targets while maintaining high standards of customer service.
- Operational Management:
Manage day-to-day call center operations, including staffing, scheduling, and resource allocation to ensure efficient service delivery.
- Issue Resolution:
Identify and escalate technical issues in a timely manner, improving customer satisfaction and speeding up complaint resolution processes.
- Customer Support:
Handle customer complaints effectively via phone, ensuring clear communication and quick problem resolution.
- Team Leadership:
Supervise the technical support floor, guiding TST Engineers in resolving technical issues.
- Technical Training:
Provide technical training to team members to enhance their understanding of GPON technology and related systems.
- Cross-team Coordination:
Work closely with the Network Operations Center (NOC), Network Management System (NMS), and networking teams (IP, IT, Gateway) to ensure smooth handling and resolution of technical issues.
Skills & Expertise:
- Proficiency in call center software and CRM systems.
- Strong analytical and problem-solving skills.
- A customer-focused mindset with a commitment to delivering top-notch service.
Education & Experience Requirements:
- Bachelor’s degree in Business Administration, Communications, BS-CS, or Engineering, or an equivalent qualification.
- 3 to 5 years of experience in a call center or customer service environment, particularly in a supervisory role.
Why Join Transworld?
This role offers a unique opportunity to work with an industry leader in telecommunications. As the Assistant Manager – Technical Support, you will be at the forefront of ensuring customer satisfaction and resolving complex technical issues. You’ll also get the chance to lead a team of dedicated professionals, ensuring seamless communication between departments and enhancing service quality.
How to Apply:
Interested candidates can apply by sending their resume to recruitment@tes.com.pk. Make sure to mention “AM – Technical Support – Lahore” in the subject line.
