Are you an experienced airport operations professional looking for a career opportunity in the aviation industry? Airblue, Pakistan’s leading airline, is hiring an Assistant Manager – Terminal Customer Services for its operations at Gatwick Airport (LGW) and Stansted Airport (STN) in the UK.

If you have 5-7 years of experience in airport operations, strong communication skills, and UK security clearances, this is a great opportunity to join a growing airline and contribute to its international operations.

About Airblue

Airblue is a leading airline in Pakistan, known for its customer-centric approach, high operational standards, and expanding international routes. With a commitment to excellence, Airblue is looking for an Assistant Manager – Terminal Customer Services to ensure smooth airport operations and high-quality customer service at its UK locations.

Job Position: Assistant Manager – Terminal Customer Services

Job Details:

📍 Location: Gatwick Airport (LGW) & Stansted Airport (STN), UK
🎓 Education Required: Graduate Degree
🛂 Nationality Requirement: UK National
📅 Experience Required: 5-7 years in airport operations
🚗 Additional Requirements: UK Valid Driving License & National Insurance Proof
🔍 Security Clearance: Criminal Record Clearance & Airside Security Clearance Required
📩 How to Apply: Visit Airblue Careers

Key Responsibilities

As an Assistant Manager – Terminal Customer Services, your role will involve:

✔️ Overseeing daily terminal operations to ensure smooth passenger handling and efficient service delivery.
✔️ Liaising with airport agencies, handling agents, and regulatory bodies to coordinate operations.
✔️ Ensuring compliance with airport security, safety, and operational regulations.
✔️ Handling customer service issues, managing complaints, and resolving passenger concerns efficiently.
✔️ Supervising check-in, boarding, baggage handling, and other terminal functions.
✔️ Monitoring flight schedules and coordinating with ground handling teams to minimize delays.
✔️ Preparing operational reports, analyzing performance data, and suggesting improvements.
✔️ Providing leadership and guidance to terminal staff, ensuring high service standards.

Eligibility Criteria

✔️ Education:

• Graduate Degree (Minimum Requirement).

✔️ Experience:

• 5-7 years of experience in airport operations, preferably at Gatwick or Stansted Airport.
• Prior experience as an Assistant Manager or in a similar leadership role in the airport environment.
• Experience with Pakistani carriers is a plus.

✔️ Skills & Competencies:

• Strong verbal and written communication skills.
• Fluent in English, Urdu, and Punjabi (Verbal & Written).
• Excellent time management and organizational abilities.
• Proficiency in MS Office and report writing.
• Ability to work under pressure in a fast-paced airport environment.

✔️ Additional Requirements:

• Valid UK Driving License.
• Proof of National Insurance.
• Criminal Record Clearance & Airside Security Clearance.
• Good PR and professional relationships with airport agencies.

Why Join Airblue?

🌟 Be part of a leading airline with international expansion.
🌟 Opportunity to work in a dynamic and fast-paced airport environment.
🌟 Competitive salary and career growth opportunities.
🌟 Enhance your expertise in airport operations and customer service.
🌟 Work with a multicultural team in a global setting.

How to Apply?

🚀 Ready to take your career in airport operations to the next level? Apply now!

📩 Visit Airblue Careers and submit your application.

Join Airblue and play a key role in delivering exceptional customer service and smooth airport operations in the UK!

Would you like any refinements or additional details? 😊