Assistant Manage -Transworld Home- Lahore

Full Time
  • Full Time
  • Lahore

Website Transworld Home

(TES) Transworld Enterprise Services, operational as Transworld Home was incorporated in 2011 and is the wholly owned subsidiary of Tier-1 Operator Transworld Associates (www.tw1.com). It is the only company backed by Tier-1 international network operator in Pakistan.

Join Transworld: Exciting Career Opportunity for Assistant Manager – Technical Support

Are you an experienced professional with a passion for technology and customer service? Transworld is looking for a dedicated and skilled individual to join our team as an Assistant Manager – Technical Support at our Lahore office. If you are ready to take on a challenging and rewarding role, read on to learn more about this opportunity and how to apply.

Position: Assistant Manager – Technical Support

Location: Lahore, Pakistan
Company: Transworld
Application Deadline: Open until filled

Key Responsibilities:

As the Assistant Manager – Technical Support, you will play a crucial role in ensuring the smooth operation of our technical support team and delivering exceptional customer service. Your main responsibilities will include:

  • Supervision and Mentorship:
    • Supervise, mentor, and motivate call center representatives to achieve performance targets and maintain high standards of customer service.
    • Provide technical training to team members to enhance their knowledge and skills regarding GPON technology.
  • Operational Management:
    • Assist in managing the day-to-day operations of the call center, including staffing, scheduling, and resource allocation.
    • Supervise the technical support floor, providing assistance and guidance to TST Engineers on technical issues.
  • Issue Resolution:
    • Identify and escalate technical issues promptly to enhance customer satisfaction and expedite complaint resolution.
    • Handle customer complaints effectively over the telephone, ensuring clear communication and problem resolution.
    • Coordinate with the Network Operations Center (NOC), Network Management System (NMS), and other networking teams (IP, IT, Gateway teams) to ensure seamless support and resolution of technical issues.

Required Skills and Expertise:

To succeed in this role, the ideal candidate should possess the following skills and expertise:

  • Proficiency in call center software and CRM systems.
  • Strong analytical and problem-solving skills.
  • Customer-focused mindset with a commitment to delivering exceptional service.

Education and Experience:

  • Bachelor’s degree in Business Administration, Communications, BS-CS, Engineering, or an equivalent field.
  • 3 to 5 years of experience in a call center or customer service environment.

Transworld
Empowering Connectivity and Innovation

Transworld is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and encourage applications from individuals of all backgrounds and experiences. Join us and be part of a team that values excellence, innovation, and customer satisfaction.

To apply for this job email your details to recruitment@tes.com.pk