Are you a customer service professional with experience in e-commerce support? Do you enjoy helping customers, resolving issues efficiently, and ensuring a seamless online shopping experience? Zellbury, a leading fashion retail brand, is hiring a Chat Support Representative – E-Commerce for its Head Office in Karachi. If you have 2-3 years of experience in customer service, this is a great opportunity to work in a fast-paced, digital-first environment.

About Zellbury

Zellbury is a well-known fashion retail brand, offering trendy apparel and accessories for men, women, and kids. With a strong e-commerce presence, Zellbury focuses on delivering an exceptional customer experience, ensuring seamless online shopping and prompt customer support.

To enhance its customer service operations, Zellbury is looking for a proactive and customer-focused Chat Support Representative to handle customer inquiries, troubleshoot issues, and ensure customer satisfaction.

Job Position: Chat Support Representative – E-Commerce

Job Details:

📍 Location: Head Office, Karachi
🎓 Education Required: Bachelor’s or Master’s degree in a relevant field (preferred)
📅 Experience Required: 2-3 years in a customer service or support role (preferably in e-commerce)
📩 How to Apply: Apply at careers.zellbury.com
🌐 For more information: Visit www.zellbury.com

Key Responsibilities

As a Chat Support Representative – E-Commerce, your role will include:

✔️ Providing prompt and professional customer support, assisting with product inquiries, orders, and general concerns.
✔️ Troubleshooting and resolving customer issues, escalating complex cases when necessary, and ensuring complete customer satisfaction.
✔️ Communicating effectively through live chat and calls, adapting the communication style to different customer needs.
✔️ Meeting performance targets related to response time, resolution efficiency, and customer satisfaction.
✔️ Participating in training sessions to enhance customer service skills and stay updated on company policies.
✔️ Coordinating with other departments to ensure a smooth customer experience and contribute to continuous process improvements.

Eligibility Criteria

✔️ Education:

• Bachelor’s or Master’s degree in a relevant field (preferred).

✔️ Experience:

• 2-3 years of experience in a customer service or support role (preferably in e-commerce).

✔️ Skills & Competencies:

• Excellent written and verbal communication skills.
• Ability to handle multiple customer interactions efficiently.
• Strong problem-solving and troubleshooting skills.
• Experience with live chat support and CRM systems.
• Customer-focused mindset with attention to detail.
• Ability to work in a fast-paced e-commerce environment.

Why Join Zellbury?

🌟 Work with a leading fashion e-commerce brand in Pakistan.
🌟 Competitive salary and career growth opportunities.
🌟 Dynamic and customer-centric work environment.
🌟 Be part of a team committed to delivering top-notch online shopping experiences.

How to Apply?

🚀 Ready to elevate your career in e-commerce customer support? Apply now!

📩 Submit your application at: careers.zellbury.com
🌐 For more information, visit: www.zellbury.com

Join Zellbury and contribute to delivering seamless, customer-focused online shopping experiences!

Would you like any refinements or additional details? 😊